Each producer bills you on the terms they've agreed with your business, and payment is tracked separately from whether your coffee has shipped.
Payment states
Not billed — the order is placed but no invoice has gone out yet.
Invoiced — the invoice has been raised and your payment terms are running.
Overdue — past the due date on your terms.
Paid — settled.
Your payment terms
Terms are set per producer, so one may bill you on delivery while another gives you 30 days. If you're unsure what applies, ask them — each producer sets terms for your account individually.
How you pay
You choose a payment method at checkout, in the Billing section. The options depend on what your producer offers and the terms they've extended to you.
Reading your invoice
Your invoice covers the coffee, delivery, and any fees. Because prices freeze when you place an order, the invoice reflects what you agreed at that moment, not any later price change — if an invoice disagrees with what you expected, comparing it to the order in Orders is the quickest way to see why.
If something looks wrong
Invoices come from your producer's accounting system, so they're the ones who can correct them. Have the order number ready. Common explanations before you chase: a line was short-shipped and adjusted, delivery moved into a different weight tier, or the order used your list price rather than a rate you thought was agreed.
Falling behind
Producers can pause an account that's overdue, which stops you checking out until it's cleared. If that happens you'll still see the catalog but can't place an order — contact the producer, since only they can lift it.